Support

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Common questions

My frost dates look wrong.

Frost dates come from your town's weather history. Check your location in Garden setup. If you entered a ZIP code, make sure it's where you garden, not where you work.

The plant doctor says it couldn't check my photo.

Take a sharp photo in daylight, close enough to see the problem leaf or stem, and keep the problem in the middle of the frame. If it says it's busy or can't connect, check your internet connection and try again in a minute. A failed check doesn't use up one of your checks.

How many plant-doctor checks do I get?

Two checks for free, then 20 a month with Premium. Monthly checks reset on the 1st.

How do I cancel Premium?

On your iPhone, open Settings, tap your name, then Subscriptions, then Planted. Cancelling keeps Premium until the end of the period you've paid for.

I got a new phone. Where's my garden?

Your garden is saved on your phone, and an iCloud or iTunes backup restored onto your new phone brings it along. Planted doesn't have accounts, so there's no separate cloud copy.

Is my data private?

Your garden stays on your phone. The privacy page lists everything Planted sends and who gets it.